The Case Management Team :: Brokers Alliance

Jillian Ancona

Director of Case Management

Jillian Ancona
Director of Case Management

What is your title and primary responsibility at Brokers Alliance?

Director of Case Management

Tell us about your hometown and family:

I come from Dix Hills, NY where I lived with my mom, dad, and older brother until I was 18. Since then we’ve all been in Boca Raton, Florida.

What is your proudest accomplishment?

My proudest accomplishment are my two children Emily and Jaxson.

At the end of your workday, how do you measure if it has been a success?

If my command center is clear, emails are at zero, and all calls are returned, I am good to go.

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

My Grandma Rose because she was the most loving, caring, sweetest person and I miss her every day

What are the top three items on your bucket list?

Disney Cruise, RV trip from coast to coast (Atlantic Ocean to the Pacific Ocean), eat at one of Gordon Ramsey’s restaurants.

What would be your “walk-up song”?

Star by Bryan Adams

Awards & Recognitions

Sandy Turberville

Senior Case Manager

Sandy Turberville
Senior Case Manager

What is your title and primary responsibility at Brokers Alliance?

Senior Case Manager

Tell us about your hometown and family:

I live in Villa Rica, Georgia a city outside Atlanta. I have been married to my high school sweetheart for 27 years. We have 2 children and 2 fur babies. My daughter is a registered nurse and my son is a Senior in high school.

What is your proudest accomplishment?

My children.

At the end of your workday, how do you measure if it has been a success?

If I have completed everything on my “to do” list.

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

My brother. I would love to talk to him and give him a big hug.

What are the top three items on your bucket list?

1.Taking a Cooking Class 2.Travel to Bora Bora 3. Learn to Knit

What would be your “walk-up song”?

Sweet Home Alabama

Awards & Recognitions

Marilyn Williams

Case Manager

Marilyn Williams
Case Manager

What is your title and primary responsibility at Brokers Alliance?

Case Manager. Helping Senior Case Managers handle their workload, customer service and helping where needed. Learning.

Tell us about your hometown and family:

I am from Haughton, LA, but currently reside in Stonewall, LA; and I have been married to my husband, Ed Williams, for 10 years. Together we have 4 children, DeAnna, Presley, Neil and Kasie. We have 4 grandchildren, Dixie, Devon, Maddox and October.

What is your proudest accomplishment?

Raising smart, independent children who are becoming successful adults!

At the end of your workday, how do you measure if it has been a success?

If I helped solve problems and made someone else’s day easier

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

I could choose all manner of important people, but selfishly, it would be my mother because she was taken way too early and there were so many things left unsaid.

What are the top three items on your bucket list?

1. Buy a farm. 2. Visit Montana 3. Sing with all 3 of my children on stage together.

What would be your “walk-up song”?

I Did It My Way!

Kathryn Canese

Life Case Manager

Kathryn Canese
Life Case Manager

What is your title and primary responsibility at Brokers Alliance?

Life Case Manager - to assist agents with up to date information regarding all pending new business.

Tell us about your hometown and family:

I grew up in Dix Hill, NY with my parents and two older brothers. I now call Hyde Park, NY home, where my husband and I are raising our four children.

What is your proudest accomplishment?

My proudest accomplishment is a work in progress. I find my job as a mom to be the most rewarding and yet most difficult at the same time. My hope is that all of my children grow to be happy, productive members of society, with service-minded hearts.

At the end of your workday, how do you measure if it has been a success?

My workday has been a success if I have done my best, with a smile on my face and if I have helped others smile as well.

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

I would love to have a cup of coffee with my junior high chorus teacher. Her life ended too soon and we never got the chance to go have that cup of coffee and catch up.

What are the top three items on your bucket list?

1. RVing across the country with my family (and friends).

2. Visiting Germany and Italy with my kids, so they can see where many of their ancestors came from.

3. Take my kids to swim with the dolphins.

What would be your “walk-up song”?

"Fight Song" - Rachel Platten

Jessica Kuczynski

Case Manager

Jessica Kuczynski
Case Manager

What is your title and primary responsibility at Brokers Alliance?

Case Manager for life insurance - My primary role is to ensure policies are being taken care of and assist with workloads when needed.

Tell us about your hometown and family:

I live in Sunny South Florida. I have a husband who I have been with for 20+ years and a dog, named Lily! My husband and I LOVE to sing at karaoke (although I don’t sing well) and use our brains during trivia nights!

My previous occupation was as an elementary school teacher. I taught grades K-3 the last 14 years.

What is your proudest accomplishment?

Living life to the fullest!

At the end of your workday, how do you measure if it has been a success?

Exhausting, but rewarding! I enjoy measuring my success by completing my daily tasks such as making sure my emails are up to par and ensuring my Command Center is complete.

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

I would love to talk to my mom one more time and get some advice from her.

What are the top three items on your bucket list?

Meeting famous people
Be a better cook
Travel to different places by car.

What would be your “walk-up song”?

Allman Brothers- Jessica

OR anything from Jon Bon Jovi

Sarah Thornton

Data Entry Specialist

Sarah Thornton
Data Entry Specialist

What is your title and primary responsibility at Brokers Alliance?

Data Entry Specialist - Adding codes into Agent’s profiles and entering policies from the carrier websites are my primary responsibilities.

Tell us about your hometown and family:

Born in Mesa, AZ but lived my first 9 years in a small town in KY. Growing up on more of the less fortunate side, in a small town helped make me who I am today! My Mom, Cassie, and my 12 year old daughter, Bianca, are my world!

What is your proudest accomplishment?

Besides being a Mom - I would say learning Sign Language. I am not as fluent as I used to be but I can still help out if needed in a grocery store or retail setting and was able to make some great connections with deaf customers while working at Starbucks.

At the end of your workday, how do you measure if it has been a success?

If I have everything completed that I needed to and if I had any down time, I made sure to reach out and hopefully help someone else. If I am unable to complete everything (hasn’t happened just yet but sure it will as I take on more) making sure I prioritized everything correctly!

If you could meet any one person, living or dead, at Starbucks for a coffee, who would it be and why?

I know this probably isn’t going to be the answer that was expected or wanted but if I am completely honest, it would be my brother who passed away in 2001. We both were such immature kids then, it would be interesting if nothing else to see how he would be as an adult besides the obvious, I miss him like crazy.

What are the top three items on your bucket list?

Go to Ireland
Go to Australia
Go to Alaska - Just TRAVEL!

What would be your “walk-up song”?

“Won’t Back Down” by Tom Petty or “Unstoppable” by Sia